Privacy Policy

1. Information We Collect

• Personal Information: Name, address, email address, phone number, billing details.
• Technical Information: IP addresses, browser types, usage patterns, and equipment information.
• Usage Data: Data on your service use, including bandwidth consumption and connection logs.
• Location Data: With your permission, we may collect your geographic location through our chatbot (Bogart) to verify coverage availability in your area.
• Chatbot Conversations: Messages you send through our AI assistant (Bogart) are processed to provide support, handle applications, and improve our service.

2. How We Use Your Information

• Provide, maintain, and improve our internet services.
• Communicate important information about services, maintenance, billing, and promotions.
• Resolve technical and service-related issues.
• Process service applications submitted through our AI assistant (Bogart).
• Verify coverage availability using your location data.
• Ensure security and compliance with applicable laws.

3. Data Sharing

We do not sell or rent your personal information. Data may be shared only:

• With authorized service providers performing functions on our behalf.
• When legally required by law enforcement or court orders.
• To protect Synapses, its subscribers, or public safety.

4. Data Security

Synapses employs robust security measures to protect your personal data from unauthorized access, misuse, or loss.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and enhance security.

6. Your Rights

• Access your personal data.
• Request corrections or updates to your information.
• Request deletion of your personal data under certain circumstances.

7. Contact Us

• Email: synapsesinnovations2026@gmail.com
• Phone: 0970-682-6332 (Smart/TNT) / 0975-578-3702 (Globe/TM)
• Address: Purok V, Brgy. Bugko, Mondragon, Northern Samar